Translations:Training modules/Dealing with online harassment/slides/sharing-information-and-managing-expectations/2/en

Though your communications to the reporter should be empathetic, as described above, remember that the investigation is your responsibility. For the privacy and safety of all parties, it is neither desirable nor appropriate to actively involve the reporter or the target in the actual investigation or communications about the investigation. You should, of course, make sure you have the full details of their complaint, and be prepared to set reasonable expectations about what information they will receive and when they will receive it.