Training modules/Dealing with online harassment/slides/handling-reports/en

Handling reports
Reporting harassment publicly, or even privately, is a difficult thing for many to do. It's natural to feel uncomfortable accusing someone of harassing you or someone you know, especially when the person in question is powerful. It's possible also that the harassment is subtle and easily deniable. When people submit reports to you, they may be afraid that you may simply not take them seriously or that, even if you do, you won't care.

When you or your team receives a request, bear in mind that it may have taken a great deal of courage and caused a lot of anxiety to the reporter. Treat every claim as serious, even if its tone seems bombastic or overwrought.