Translations:Training modules/Dealing with online harassment/slides/sharing-information-and-managing-expectations/4/en


 * Offer the target or reporter a timeline. Your goal should be to let them know what to expect. While you will never be able to promise a certain result or a certain closure date, you should be able to give them a sense of the projected progress of their investigation. Consider whether you can offer the reporter a "check-in" date.
 * Alert them to any substantial delays that may alter the timeline you offered. Remember that while, for you, this may be one of a dozen active cases, for the reporter it is likely a much higher (and more emotional) priority. Sudden, unexpected silence or lack of apparent progress may feel alarming to them.
 * Contact users in a timely manner to request any additional information your investigation requires. Particularly when an investigation involves multiple people, small delays can compound – try not to add to that by putting off simple steps like asking an important question.