Translations:Training modules/Dealing with online harassment/slides/communication-style/6/en

Avoid using words and phrases that indicate skepticism or disinterest, like:
 * "I disagree" – Remember that they are reporting the situation to you as they understand it. Negative assertions and disagreement won't help you understand the situation better, and may lead the reporter to believe you are not here to help.
 * "Nothing we can do" – There certainly will be cases where you cannot take action. However, there is a difference between saying "nothing I can do", and offering advice or alternative routes forward. Even if a situation does not call for administrative attention, you may be able to help the reporter with suggestions of other venues, new communication strategies, or referrals to support organizations.
 * "The person accused of harassment has a good reputation" – Sometimes harassers have a good reputation on their project, which can act as a social "shield". Do not offer opinions on the person accused of harassment. Instead, focus on the reported behavior or actions.