Translations:Training modules/Dealing with online harassment/slides/replying-to-non-actionable-reports/3/en

The key here is to be empathetic. Sympathize with the reporter. Use soft language where possible, even if the reporter hasn't. If there really is nothing that can be done, and this is confirmed through an investigation, let them know. Give some potential next steps for the reporter. Your target here is to make sure they have at least some way forward, though it may not be totally possible to completely satisfy them with your response.