Translations:Training modules/Dealing with online harassment/slides/sharing-information-and-managing-expectations/6/en


 * Overshare. Again, this will be an emotional situation for the target, and you may be tempted to err on the side of giving them as much information as you can. Remember, though, that the parties involved in the case are not neutral or confidential parties. An alleged harasser does not lose their right to privacy simply by being reported.
 * Make promises you may not be able to keep. While you may wish to reassure a targeted user with "I promise we will stop this behavior" or "You will have an answer by Tuesday", such a reassurance will backfire if you are unable to follow through. Know your limits, both in time and in your role.