Translations:Training modules/Dealing with online harassment/slides/communication-style/3/en

One of the most important things to remember when you are communicating with someone who reports suffering harassment is that harassment is, by design, intended to intimidate and upset. As a result, you will likely be addressing someone who is frightened, angry, hurt, or a combination of all three. Reporters may be worried that they will receive a dismissive response. Whatever the merits of the report itself, you can go a long way toward making the reporter feel safer than they may have feared simply by approaching it, and the reporter, with empathy.